Just launched, this ISO20000 Implementation Suite contains everything you need to implement a service management system (SMS).
We’ve bundled together a suite of products that are perfect for those that are implementing an SMS within their organisation and are looking to become ISO20000-certified. It includes two books to aid implementation, the two core parts of the ISO20000 standard (parts 1 and 2), and THE toolkit of documentation templates developed by service management gurus Shirley Lacy and Jenny Dugmore:
- A Manager’s Guide to Service Management, Sixth Edition (Softcover):- A comprehensive introduction to the principles and practice of service management.
- Introduction to the ISO/IEC 20000 Series: IT Service Management (Softcover):- An introduction to the 2011 version of ISO/IEC 20000-1:2011.
- ISO/IEC 20000 (Both Main Parts, Hardcopy):- both the main parts of the ISO/IEC 20000 standard, including the 2011 version of Part 1.
- ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (CD-ROM):- A CD-ROM chock-full of documentation templates for implementing ISO20000 or adopting ITIL principles within your organisation.
This suite of products contains everything you need to implement ISO20000 in to your organisation; a cost-effective, all-in-one solution!
|ISO20000 Implementation Suite