This itSMF Book Suite contains the most recent service management best practice guides, all in one bundle. It features:
- The latest autumn/winter 2011 itSMF International books
- Written by authoritative figures such as Sharon Taylor, Robert Falkowitz, Ian Salvage and Karen Ferris
- Includes up-to-date information on best practice for service management professionals
|itSMF Book Suite
This suite includes the following titles:
- Creating and Driving Service Excellence: An Executive’s Guide to IT Service Management (Softcover) – An introductory guide to the principles and practice of service management.
- IT Tools for the Business when the Business is IT (Softcover)– A guide to selecting the right ITSM tool for the job and implementing its use.
- Greening Service Management (Softcover) – This guide shows how taking a green view to service management can save the planet whilst saving your organization serious amounts of money!