Manage ITIL like never before – new guidance from ITGP and itSMF USA

It’s All About Relationships - What ITIL® doesn’t tell you It’s All About Relationships – What ITIL® doesn’t tell you
S. D. Van Hove, Ed.D. and Kathy S. Mills, MA/OD‘Suzanne’s and Kathy’s knowledge and attention to detail shine through in the very high quality of this publication.’
Dwight Kayto PMP, ITSM Fellow, ITIL Expert

Like a well-tuned orchestra or a smooth-running engine, ITIL is at its best when the individual parts work in harmony. But there is a lack of advice about how to manage this. Or, rather, there has been until now.

It’s All About Relationships – What ITIL® doesn’t tell you is a unique reference and practical guide that gives a holistic view of the way that ITIL processes interact and affect each other.

Now you can manage ITIL like never before.

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£29.95 | 9781849284844 | Softcover | 178pp | Now available

Thought Leadership Series,
Co-published with itSMF USA

 

Already available in the Thought Leadership Series:

The Definitive Guide to IT Service Metrics
Kurt McWhirter and Ted Gaughan

Based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, this book shows you how to integrate IT service metrics into your business.

£39.95 | 9781849283823 | Softcover | 2012 | 316pp
Co-published with itSMF USA

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Ten steps to ITSM Success
Timothy Rogers and Angelo Esposito

A structured and flexible method for achieving IT Service Management success in the real world.

£34.95 | 9781849284561 | Softcover | 2013 | 264pp
Co-published with itSMF USA

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