Written by acclaimed author Ian Clayton, this guide organises, distils and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organisations.
The guide provides a singular, coherent and consistent approach to the development of a service management system. Ian has collected the experiences of organisations, service managers, and service professionals into one document, the USMBOK Guide.
|A Guide to the Universal Service Management Body of Knowledge (USMBOK)
by Ian Clayton