Learn more about Service Management with USMBOK

Written by acclaimed author Ian Clayton, this guide organises, distils and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organisations.

The guide provides a singular, coherent and consistent approach to the development of a service management system. Ian has collected the experiences of organisations, service managers, and service professionals into one document, the USMBOK Guide.

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A Guide to the Universal Service Management Body of Knowledge (USMBOK) A Guide to the Universal Service Management Body of Knowledge (USMBOK)
by Ian Clayton

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Interested in hearing more about what Ian Clayton has to say about Service Management? Visit our YouTube channel for exclusive videos, written and presented by Ian Clayton on the ITIL 2011 Updates.

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