Learn how to achieve buy-in for your ITSM project with this ebook for the weekend

‘… a thought-provoking story, full of illustrations of the real-world conversations, objections, politics and emotions that pose the greatest challenges to successful ITSM implementations. This is an extremely quick read, and one I found hard to put down.’
Susan Schellhase, itSMF USA Member

The ITSM Iron Triangle: Incidents, Changes and Problems , is an innovative work of fiction that demonstrates how ITIL best practice can ensure the success of IT process implementation projects.

Based on real-life, incorporating up-to-date situations, the book offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.

The ITSM Iron Triangle: Incidents, Changes and Problems The ITSM Iron Triangle: Incidents, Changes and Problems (ebook)
by Daniel McLean

Price: £24.95

Also available in softcover and formats for all major eReader devices.

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ITSM expert and author of the Iron Triangle Dan McLean held a webinar for us last week on ‘Closing the Gap – Getting the Best Practice to Operation Success.’

For this weekend only this book comes with the slides from Dan’s insightful webinar.

Order The ITSM Iron Triangle and read today >>>