‘… a thought-provoking story, full of illustrations of the real-world conversations, objections, politics and emotions that pose the greatest challenges to successful ITSM implementations. This is an extremely quick read, and one I found hard to put down.’
Susan Schellhase, itSMF USA Member
The ITSM Iron Triangle: Incidents, Changes and Problems , is an innovative work of fiction that demonstrates how ITIL best practice can ensure the success of IT process implementation projects.
Based on real-life, incorporating up-to-date situations, the book offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation’s particular needs.
|The ITSM Iron Triangle: Incidents, Changes and Problems (ebook)
by Daniel McLean
ITSM expert and author of the Iron Triangle Dan McLean held a webinar for us last week on ‘Closing the Gap – Getting the Best Practice to Operation Success.’
For this weekend only this book comes with the slides from Dan’s insightful webinar.