Learn how ISO 20000 can turn your business around

Whatever your business, your capacity to supply products and services to your customers depends on your IT. Adopting an IT Service Management System (ITSMS) will enable your organisation to identify how to enhance the quality of service you deliver to your customers, whilst streamlining technologies and working practices.

ISO 20000 is the international service management standard for which your organisation could be certified against for proving they use service management best practices.

ISO/IEC 20000: An Introduction to the Global Standard for Service Management is a handy pocket guide which contains the key information for those working with ISO/IEC 20000. It contains invaluable advice on how to define the appropriate scope for assessment against ISO20000, ensure your IT service management processes align with the needs of your business and ultimately grow your business by improving your bottom line.

ISO 20000 will help you:

  • Deliver on the commitments you have made
  • Create a more efficient and effective service delivery
  • Strengthen relationships and win new business
  • Win new contracts.

Turn your business around with ISO 20000. Take your first step on the ISO 20000 journey with this handy pocket guide >>

ISO/IEC 20000: An introduction to the global standard for service management, Second edition ISO/IEC 20000: An introduction to the global standard for service management, Second edition

Price: €15.95

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Take your first step on the ISO 20000 journey with this handy pocket guide >>

You can also buy a copy of the ISO 20000 Standard (Part 1 & 2) from IT Governance >>

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ISO20000 Standard (Both Main Parts)
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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
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