Latest Service Management titles – Information Lifecycle Support: WKIDM and ISO/IEC 20000: a Pocket Guide

Kickstart Novemeber with these fantastic Service Management titles!

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)

If you’re looking for the best practice title to the effective management of wisdom, knowledge, information and data management, Information Lifecycle Support has it all wrapped up for you!

This publication provides a comprehensive and much-needed source of information on data and information management – ideal in the current climate of information losses.

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
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Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
by John Higgins and Brian Johnson

RRP: £30.00
Price: £27.95
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This title specifically covers:

  • Corporate strategy
  • Knowledge management relationships
  • WKIDM roles
  • WKIDM and IS development
  • Green IT and sustainability

Order this guide to effective knowledge management in an ITIL environment today – buy now >>

ISO/IEC 20000: An introduction to the global standard for service management, 2nd ed.

If you want to make your IT service management work for your business with ISO20000, ISO/IEC 20000: An Introduction to the global standard for service management, 2nd ed. will show you how to achieve this!

This pocket guide is intended to be a handy reference tool that contains, in one place, some of the key information that those working with ISO/IEC 20000 (Part 1, Edition 2, 2011) may need.

ISO/IEC 20000: An introduction to the global standard for service management, 2nd ed.
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ISO/IEC 20000: An introduction to the global standard for service management, 2nd ed.
by David Clifford

RRP: £12.95
Price: £10.95
You Save: £2.00

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Benefits to business include:

  • Deliver on the commitments you have made
  • More efficient and effective service delivery
  • Strengthen relationships and win new business
  • Win new contracts

Manage your IT services more effectively – order this newly revised, up-to-date pocket guide now >>