That’s right, Knowledge Management finally gets its own book: Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM).
The primary role of Knowledge Management is to “improve the quality of decision making” by making sure that information throughout the Service Lifecycle is accurate, reliable and trustworthy. This book covers all four areas of knowledge: data, information, knowledge and wisdom.
This book, (endorsed by the OGC – the creators of the ITIL methodology) provides a comprehensive and much-needed source of information on data and information management. It examines the effective production, coordination, storage, retrieval, dissemination and management of information from internal and external sources.
Read more about Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management here >>