Part 4 of the ISO 20000 series – Process Reference Model – has now been published.
ISO/IEC TR 20000-4:2010 details a process reference model (PRM) that provides a high-level description of the service management processes within ISO/IEC 20000-1. This model will help you understand each processes objectives and expected results.
The purpose of this standard is to facilitate the development of a process assessment model according to ISO/IEC 15504 process assessment principles. This model can be used to assess processes in a way that meets with the requirements in ISO/IEC 15504 leading to process improvement.
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All Five Parts of the ISO 20000 Series
- Features all parts of the ISO/IEC 20000, enabling you to purchase all five parts with one mouse click – saving you time.
- ISO/IEC 20000 the IT service management standard specifies the requirements for an SMS and will help you implement an SMS. Using the methods in the standard will help align IT with the organisation’s goals, thus making ROI greater and IT run more efficiently.
- All the advice and guidance in all five parts of the standard is written in a generic manner, making it applicable no matter the size, type or location of your organisation.
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