Learn how to scale down ITIL so it can be used in small organisations with the ITIL V3 Small-Scale Implementation.
- Official title – authored by the OGC
- Uses terminology from other ITIL books, making it suitable to use in conjunction with the ITIL Lifecycle Publication Suite
- Provides a source of best practice information
This practical guide (authored by the OGC) instructs you how ITIL can be scaled down and used in smaller organisations. The book follows a step-by-step guide clearly describing the processes you need to go through.