The ITIL V3 updated manuals are currently available to pre-order from IT Governance Ltd. The 2011 updates will be released on Friday 29th July, but with an estimated high demand, it is recommended that you pre-order your copies now.
By pre-ordering your 2011 updates now, it will ensure that your manuals will be delivered to you as soon as they come in to stock with us. This means that you will have your copies before anyone else and will be able to fully appreciate the changes that have been made to all five books.
What are the ITIL v3 2011 changes?
I’m glad you asked….The biggest wholesale change in the methodology is the review of the Service Strategy publication. The ITIL Service Strategy provides guidance on how to design, develop, and implement service management, not only as an organisational capability but also as a strategic asset. Guidance is provided on the principles underpinning the practice of service management. This guidance is useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.
There have also been changes made to the other publications. The concepts and principles of Service Design have been clarified, including the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue. The structure, content and relationships of the configuration management system (CMS) in Service Transition have been clarified to help the reader understand the key concepts. The seven-step improvement process has been clarified in Continual Service Improvement with the CSI model being renamed and process flows have been updated or added for all processes in the Service Operation title and key principles have been clarified.
All these titles are available to pre-order from IT Governance now.
To save time and money, you can pre-order the ITIL (2011) Lifecycle Publication Suite which includes all five titles.