ITIL Supporting Publications And Tools

Last week we launched our Comprehensive E-Learning Academy for ITIL.

You may have seen that our comprehensive range of ITIL Distance Learning Courses range from ITILv3 Orientation Courses, ITILv3 Foundation Courses, the full range of ITILv3 Intermediate Courses (both streams), and Managing Across the Lifecycle Courses.

This week, I want to tell you about our range of supporting publications and tools which will work very well alongside a distance learning package to help you to achieve the next level of certification, or can be used to help you in your day-to-day role within your organisation.

ITIL: Key Element Guide Suite

ITIL: Key Element Guide Suite

The main objective of these guides is to convey the best practice information contained in the core ITILv3 Lifecycle Publication Suite books in an easy to read format and it forms an ideal support tool for the main ITILv3 Lifecycle Publication Suite.


The Official Introduction to the ITIL Service Lifecycle

The Official Introduction to the ITIL Service Lifecycle

This official introduction is your gateway to ITIL. It explains the basic concept of IT service management and the place of ITILv3, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today’s ITSM, and makes a persuasive case for change.


Passing Your ITIL Foundation Exam, Second Edition

Passing Your ITIL Foundation Exam, Second Edition

This, the only official study guide for the new ITILv3 Foundation Exam, is an essential tool for anyone taking this exam. It is endorsed by APM Group, the official ITIL accreditor. This guide has now been updated to take into account the latest revision to the ITIL Foundation 2009 syllabus. This book offers a top-level introduction to understanding the ITIL Service Lifecycle. It also details each of the five components of the lifecycle to help candidates pass the Foundation Exam.

You can see the whole range of books, tools and guides in our ITIL Shop and you will find most of our products available in all available formats which will enable you to keep up to date and/or revise for your exam on the go.

Browse the ITIL Shop Today >>