If Dutch is your native language and you’re interested in the ITIL series, then take a look at our management guide to the ITIL Lifecycle Approach Based on ITIL V3.
This is a set of five books that are officially endorsed by APM Group – the official Accreditor or OGC – which have been professionally translated by the publishers themselves.
This set consists of five books, each one of the ITIL V3 lifecycle stages of treatment. Each section gives a thorough yet compact summary of this phase. At the end of each section is a bibliography, official ITIL v3 Glossary and a list of abbreviations.
Each book consists of two parts. The first part gives an introduction to IT service management and service lifecycle. Then the cycle phase in detail and presented in a standardized structure. The second part covers the basics of functions and processes and then goes deeper into the functions and processes for each life cycle phase. Each of the functions and / or processes is discussed in terms of:
- Activities, methods and techniques
- Interfaces, inputs and outputs
- Metrics and KPIs
- Implementation, critical success factors, challenges and risks
- A reference list, acronym list, extensive glossary and index are part of the book.
So if you speak Dutch, or know someone who does in the IT service management sector then take a look at this book. It could make your life a lot easier!
Read more about the Dutch version of the ITIL Lifecycle Approach here.
As well as this title, IT Governance EU has over 20 titles in Dutch versions. Visit our list of Dutch titles here.
IT Governance EU is denominated in Euros, and ships from a Benelux warehouse, meaning faster and cost-effective shipping for you.