At IT Governance we provide specialist tools and products to help organisations and individuals improve their IT Service Management. We offer all the latest Cabinet Office titles, plus books from leading industry specialists and tools designed to help you achieve ISO20000 certification.
Take a look at our best selling ITSM & ITIL® products:
|ITIL 2011 Lifecycle SuiteThe must-have set of publications for anyone studying for the ITIL exams or deploying ITIL within their organisation.
|ITIL Foundation Handbook (Little ITIL) – 2011 EditionLittle ITIL functions as an ideal introduction to ITIL and ITSM, as well as a quick desk reference for qualified practitioner and managers. Written in partnership with itSMF International the information within this pocket guide is easy to understand – speeding up the learning process.|
|ITIL Foundation Essentials – The Exam Facts You NeedITIL® Foundation Essentials is a distillation of critical information – no waffle or padding – just exactly what you need to understand the key points required for a successful exam
This essential guide includes a point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL core. It also includes sections on the key concepts, terminology and what to expect in the Foundation Exam.
|ITIL Lite: A Road Map to Full or Partial ITIL ImplementationITIL Lite is a step-by-step guide to scaling ITIL to make it applicable within your organisation. For many reasons, not every organisation can adopt the whole of ITIL, this guide will help organisations who can’t adopt the whole of ITIL recognise the key components for implementation.|
|ITSM, ITIL® & ISO/IEC 20000 Implementation ToolkitThis toolkit bridges a gap in the market by making IT Service Management easier to implement and improve. It makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable, especially for those service providers who are required to do so by their customers and Governments. This toolkit is completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.|