We have two August offers available which will enable you to gain the essential qualifications that will help you or your organisation:
Implementing ISO20000 (ISO20000 Consultant Certificate) Training Course29 September – 01 October 2010 in London
This outstanding London training course – delivered by IT Governance’s own expert trainers – prepares the IT practitioner, or ISO20000 project manager, to implement ISO/IEC 20000 in an organisation. It covers the interpretation and application of the ISO/IEC 20000 Standard. It has a wider scope than the Certificated Auditor Training Course and is therefore ideal for all IT(SM) consultants who wish to assist organisations prepare for audit/certification to ISO20000. This course leads to the itSMF-accredited Consultant Certificate; the exam is administered on the final day of the course.Delegates who book this course before the end of August or before it sells out (whichever comes first), will receive a free IT Service Management (ITSM) Toolkit, based on ITIL worth £149.95!
This 3-day training covers the interpretation and application of the ISO20000 Standard and enables consultants to develop the service management capability of an organisation and assess its readiness for certification.
It has a highly practical focus and enables delegates to be immediately effective in any ISO20000 project.
- ITIL Version 3 Foundation CD-ROM based training course – equivalent to three days classroom-based training
- Supporting manual – reflecting the full course content
- An update service is provided meaning that your courseware is always up-to-date
- Our ITIL trainers supply global telephone and e-mail support, they can answer any questions that you may have
- Mock exam simulator on the CD-ROM, allowing you to practise prior to taking your exam
- A copy of ITILv3 A Pocket Guide – an essential reference source for anyone taking the ITILv3 Foundation Exam
- A copy of the ITILv3 Process Model
- Includes the ITIL Version 3 Foundation Exam fee. (An exam voucher will be emailed to you within one week of your purchase, allowing you to book your exam at one of hundreds of test centres worldwide.)