Sure, we’ve all read about TSO’s upcoming changes to the ITIL 2011 updates, but how do we know if they’re really going to make a difference to the books? Will the ITIL 2011 updates be worth the money?
TSO have reported that there have been a number of changes made to all five core titles. Taking into account users’ feedback and suggestions for improvement, “the updated publications will be easier to read and understand. The 2011 updated titles are designed to resolve any errors or inconsistencies in the content, and improve the publications by addressing certain issues (such as in the Change Control Log)”.
TSO claim that the changes made to Service Strategy are designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner. The concepts and principles in Service Design have been clarified, including the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue. The structure, content and relationships of the configuration management system (CMS) in Service Transition have been clarified to help the reader understand key concepts. In the Service Operation title, process flows have been updated or added for all processes and key principles have been clarified and in the Continual Service Improvement, the seven-step improvement process has been clarified with the CSI model being renamed.
These are the changes that TSO have made, and as much as it seems that the changes will be for the better and they will enhance the titles and make them more user-friendly, will they really be worth buying?
Should we trust what TSO say or is it better to gather a formulated opinion from an independent individual who has already read the books?
After much deliberation, we went for the latter! Peter Brooks from Cape Town area in South Africa is a reviewer for the itSMF endorsement and has had a chance to read all five books;
Peter begins; “Mostly, I’ve been impressed. The Service Strategy is much clearer, of course. Strategy Management makes lots of sense and pulls a lot of things together.The greater emphasis on Business Relationship Management (and, implicitly, on Business Analysis) is important – organisations certainly need a requirements register! I’ve liked some of the more subtle changes – the Service Transition main diagram now, for example, has the Change Management control shown as ‘authorisation’, rather than tons of rfcs, which seemed a bit excessive, and possibly disjointed, before. Change Evaluation flows much better too, with explicit mention of assessing the SDP and it now matches the Business Analysis phase of Acceptance and Evaluation much better as well.”
It seems that the changes made have had a positive effect. They tie up loose ends, make the links clearer between the 5 books and simplify diagrams; they do eactly what TSO claim they would do, and more. The “subtle” changes that Peter talks about may not be something that TSO have commented about in their launch of the new titles, but will have a stark impact on avid IT Service Management professionals.
Whether you choose to go for the updated 2011 titles is up to you, but it seems that there’s been nothing but good reviews of them so far. So, if you’re new to ITIL, find the current versions heavy going or just like to keep up -to-date with OGC changes, then I would definitely suggest getting hold of the ITIL 2011 updates. Currently they’re available to pre-order, but hardcopies will be released on Friday 29th July.
ITIL Countdown – 14 days to go!