ITIL® 2011 Updates Available End Of This Week!

Yes we have all been eagerly awaiting the 29th July for the release of the updated ITIL titles, and now with only 4 days to go it is closer than ever. With such hype around the books it is important to get your order of the updated titles in now to beat the rush.

Each and every person who pre-orders an updated ITIL 2011 title can be rest assured that they will be first in line to receive their copies. Pre-order your copies now to ensure immediate dispatch upon release!

Beat the rush and pre-order your copies now! Buy today for immediate dispatch upon release!

In case you need a little reminder of what’s in store, take a look at the titles on offer:

The ITIL 2011 Lifecycle Suite

ITIL 2011 Lifecycle Suite This suite contains the five updated core ITIL publications. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. This suite includes the updated Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement titles.

ITIL Service Strategy

ITIL Service Strategy 2011 This book contains the biggest wholesale change in the methodology. It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.

ITIL Service Design

ITIL Service Design 2011 This book guides organisations on how to develop design capabilities for service management. The concepts and principles have been clarified, including the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

ITIL Service Transition

ITIL Service Transition 2011 Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into operations. The structure, content and relationships of the configuration management system (CMS) have been clarified to help the reader to understand the key concepts.

ITIL Service Operation

ITIL Service Operation 2011 This volume includes guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider. Process flows have been updated or added for all processes and key principles have been clarified.

ITIL Continual Service Improvement

ITIL Continual Service Improvement 2011 This publication provides practical guidance in evaluating and improving the quality of services, overall maturity of the ITSM service lifecycle and its underlying processes. The seven-step improvement process has been clarified with the CSI model being renamed.

Beat the rush and pre-order your copies of the ITIL 2011 update! Buy today for immediate dispatch upon release!