IT Service Management: Learn from the experts

Experts in the IT service management field, Shirley Lacy and Jenny Dugmore have developed a tool that:

  • Understands and assesses where your organisation is in the implementing service management process
  • Provides you with a gap analysis and audit tool to quickly understand and assess a service management capability
  • Saves you time and money by using tried and tested best practices that avoid re-inventing the wheel
  • Speeds implementation up by providing useful hints and tips
  • Develops a high quality service to achieve ISO 20000 certification

Authors of a number of service management publications, Lacy and Dugmore have put all their hard work, tried and tested methods, best practices and insider knowledge into one tool; the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download) ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit (Download)

Price: £495.00

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Updated to reflect the latest ITIL® 2011 and ISO 20000-1:2011 requirements, this toolkit provides an optimal route to:

  • Implementing service management best practice
  • Implementing ITIL
  • Achieving ISO/IEC 20000 certification

Learn from the experts and download this toolkit today >>

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A Manager's Guide to Service Management
A Manager’s Guide to Service Management

By Shirley Lacy and Jenny Dugmore

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Introduction to the ISO/IEC 20000 Series: IT Service Management
Introduction to the ISO/IEC 20000 Series

By Shirley Lacy and Jenny Dugmore

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ISO20000 Implementation Suite
ISO20000 Implementation Suite

Both books, toolkit and main parts of the ISO20000 standard

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