Experts in the IT service management field, Shirley Lacy and Jenny Dugmore have developed a tool that:
- Understands and assesses where your organisation is in the implementing service management process
- Provides you with a gap analysis and audit tool to quickly understand and assess a service management capability
- Saves you time and money by using tried and tested best practices that avoid re-inventing the wheel
- Speeds implementation up by providing useful hints and tips
- Develops a high quality service to achieve ISO 20000 certification
Authors of a number of service management publications, Lacy and Dugmore have put all their hard work, tried and tested methods, best practices and insider knowledge into one tool; the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.