ISO 20000: The key to happy customers

Implementing Service Quality based on ISO/IEC 20000, 3rd edition

As an IT Service Provider, if you can demonstrate to your existing and potential customers that your organisation is reliable, trustworthy and efficient then you’ll most likely find yourself with too many customers. But come on, is there such a thing as too many customers?

When looking for an IT Service provider, one of the most important criteria to look for is reliability. Unfortunately you can’t win business by just saying that you’re reliable, that’s not enough evidence. You need to prove it. Having a Service Management System (SMS) which is compliant with an internationally recognised standard (ISO 20000) is the best way that you can prove that your organisation is reliable and can deliver what it promises.

By showing that you have an ISO 20000-compliant SMS, you’re effectively shouting out ‘We’re amazing at what we do’ but this time you can back your bold statement up. Not only will you see benefits such as a rise in customers and more efficient staff, but you’ll also experience a better quality of business.

Michael Kunas’s book Implementing Service Quality based on ISO/IEC 20000 is a step by step management guide which provides you with an extensive amount of useful advice and recommendations on how to implement your SMS as well as prepare for your ISO 20000 audit.