Is cyber security relevant to service managers?

Following the recent announcement from AXELOS that they will be launching a methodology for cyber security that will integrate with ITIL, I wondered how relevant cyber security really is to service managers.

Having met quite a few service managers over the years, I can say that most are highly proficient in service management and know ITIL and ITSM back to front, but they don’t really know that much about cyber security. Sure, they may know what it is, but they don’t know how to go about it.

Cyber security is relevant to all service managers. If you don’t provide services that are secure, how can you provide the correct levels of both utility and warranty? After all, people won’t want to use IT services that are insecure.

I think it is quite timely that AXELOS will be launching their cyber security guidance, an approach they promise will be simple yet effective.

I will put my neck out here and predict that AXELOS Cybersecurity will be heavily based on ISO/IEC 27001 and allow you to progress easily to gaining certification against the standard.

So if you thought cyber security wasn’t relevant to service managers, it seems that you couldn’t be more wrong.