Implementing Service Quality – Second Edition Released

Implementing Service Quality based on ISO/IEC 20000: A Management Guide has just been released in its second edition. This updated title:

  • Is the prescribed book (accredited) for the EXIN IT Service Management Foundation and Associate level qualification courses
  • Is completely up-to-date, practical guide for implementation and certification under ISO/IEC 20000
  • Gives a clear and detailed breakdown of the 2011 edition of the Standard
  • Identifies the role of ISO/IEC 20000 and other related standards, as well as ITIL and COBIT and the relationship between them

Anyone who has a role in the implementation and certification process will benefit from reading this book. Get your copy today >>

Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Second edition Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Second edition
by Michael Kunas

Price: €24.95

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Introduction to the ISO/IEC 20000 Series: IT Service Management
Introduction to the ISO/IEC 20000 Series: IT Service Management

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The ITSM Iron Triangle: Incidents, Changes and Problems
The ITSM Iron Triangle: Incidents, Changes and Problems

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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

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