In the workplace, people on the receiving end of change often face uncertainty, self-doubt, confusion, and fear. At such time, what they need more than anything else is information, reassurance, encouragement, empathy, and feedback. Yet these are the very things that are most often lacking, as those in charge focus their attention on the technical aspects of the change and treat the people affected as an afterthought. And then they are puzzled when the people affected don’t immediately welcome the change, support it, and adjust to it.
Changing How You Manage and Communicate Change deals with the issue of change from a refreshingly different perspective. Its premise is that change will proceed more smoothly and effectively if serious consideration is given to the people aspects. The book offers ideas, guidelines and advice to help you implement change in a way which respects those affected, using communication skills as guidance tools.
This book is chock full of useful models and tips that will increase your ability to deal with change more effectively, and help others do so as well.