The Information Technology Infrastructure Library (ITIL®) is the most widely adopted IT service management (ITSM) framework in the world, and is acknowledged as best practice for ITSM in any organisation. It is based around a five-phase service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
There are many benefits to adopting ITIL, such as aligning IT solutions with business needs; consistent, repeatable and improved processes; and efficient service delivery.
Because of this, many organisations have adopted ITIL, including Shell, Hewlett Packard, IBM, NASA, British Airways, Disney, Microsoft, the NHS and the MoD.
An ITIL training course will give IT professionals the qualifications they need to advance their career.
The must-have entry-level qualification for IT professionals wanting to advance their career is the ITIL Foundation certificate, which is awarded to candidates who pass a written or online exam.
IT Governance offers a high-quality ITIL Foundation Training Course, perfect for any IT professional looking to advance their career.
What will you learn on this course?
- Understand service management as a practice.
- The outline and purpose of the ITIL service lifecycle.
- Key ITIL principles, models and definitions.
- Awareness of selected processes, functions and roles.
- Recommended technology and architecture.
- The importance of ITIL competence and training.
- Preparation and practice for the ITIL Foundation examination.
Traditional ITIL Foundation courses can take up to three days to complete, but we deliver the key facts on ITIL terminology, structure and concepts, as well as providing essential preparation for the included exam, in just two days.
With an 86% pass rate for 2016 attendees, our ITIL Foundation course can help you enhance your career no matter what your budget.
Our ITIL Foundation Training Course is available in a variety of locations, as well as an in-house training session.