Get to grips with ITIL with the Official Key Element Guides

The ITIL Key Element Guides are essential resources for anyone involved with ITIL. The guides are perfect for those revising for exams and those using ITIL in their day to day jobs as they provide expert summaries and guidance on the key principles of ITIL.

The benefits of the Key Element Guides are:

  • Each guide provides an overview of the principles, objectives, key elements and key lessons for each of the Lifecycle publications
  • The guides help practitioners easily adopt the best practice.
  • Endorsed and quality assured by itSMF International – the leading organization for service management professionals.
  • Written by the original team who wrote the ITIL 2011 core titles – proving the relevance of the information contained within.

Key Element Guide: ITIL Service Strategy - 2011 Edition
Key Element Guide: ITIL Service Strategy – 2011 Edition

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Key Element Guide: ITIL Service Design - 2011 Edition
Key Element Guide: ITIL Service Design – 2011 Edition

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Key Element Guide: ITIL Service Transition - 2011 Edition
Key Element Guide: ITIL Service Transition – 2011 Edition

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Key Element Guide: ITIL Service Operation - 2011 Edition
Key Element Guide: ITIL Service Operation – 2011 Edition

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Key Element Guide: ITIL Continual Service Improvement - 2011 Edition
Key Element Guide: ITIL Continual Service Improvement – 2011 Edition

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Buy the complete Guide Suite