Get the most out of IT Service Management

Implementing IT Service Management has never been easier with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.

This toolkit bridges a gap in the market by making IT Service Management easier to implement and improve. It contains all the documents you need for effective management, process and procedures by using current ITIL best practices.

Get the most out of IT Service Management with this toolkit >>

Buy this toolkit before the end of January and get a voucher for 15% off any ITG training course!

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

Price: £495.00

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The implementation and improvement documents contained in this toolkit include:

  • IT SMS Overview – including what is ISO/IEC 20000 (project / staff training slides
  • Model Service Management Policy.
  • Implementation and improvement tools.
  • Pre-written Service Management System Manual.
  • Service Management Plan Template.
  • Service Level Agreement Template.
  • 100 pre-written policies, procedures, templates and guidance.
  • Gap analysis/ISO/IEC 20000-1 Assessment tool.
  • Guidance – how ITIL best practices support the ISO/IEC 20000-1:2011 requirements.

Get the most out of IT Service Management with this toolkit >>

Buy this toolkit before the end of January and get a voucher for 15% off any ITG training course!