Key Features and Benefits:
- Features all parts of the ISO/IEC 20000, enabling you to purchase all four parts with one mouse click – saving you time.
- ISO/IEC 20000 the IT service management standard specifies the requirements for an SMS and will help you implement an SMS. Using the methods in the standard will help align IT with the organisation’s goals, thus making ROI greater and IT run more efficiently.
- All the advice and guidance in all four parts of the standard is written in a generic manner, making it applicable no matter the size, type or location of your organisation.
You may also be interesten in the IT Service Management (ISO 20000) Collection (On CD-ROM).
This kit contains both the main parts of the ISO/IEC 20000, Parts 1 & 2, plus two essential manuals. The standards and manuals in this kit will help you with assessing the current maturity of your IT service management (ITSM) processes, and establishing the gaps you currently have that need to be bridged in order to achieve ISO/IEC 20000 certification.
Furthermore, the advice and guidance in these standards and manuals will help you with your implementation. With the added benefit that the standards and manuals are provided in PDF format on the CD.