Join Ian Clayton this Friday (12th August) as he presents a comprehensive analysis of the scope and content of the ITIL 2011 updates.
In this webinar, Ian will discuss:
- The origins and purpose of service management
- The ITIL journey so far
- For each core publication, the significant changes, gaps and important enhancements
Ian is the author of the Universal Service Management Body of Knowledge (USMBOK) and has over 36 years in the IT industry. He was the co-founder of itSMF USA and is an approved ITIL Instructor.
This webinar will be perfect for anyone thinking of buying the ITIL books for the first time or those deliberating whether to upgrade to the updated publications.
Attendance is limited, so please register now to reserve your place for this free webinar.
Register for a session now clicking a date below: