Created by ITSM guru’s Shirley Lacy and Jenny Dugmore, the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit has been specially designed to help organisations quickly deploy ITSM using ITIL best practices and prepare for ISO20000 certification.
Until Friday of this week, this toolkit comes with a free set of the ITIL 2011 Key Element Guides (KEGs), authored by the UK’s Cabinet Office and endorsed by itSMF International. This set of official material is an ideal quick reference for practitioners to the core ITIL guidance.
|ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
This documentation toolkit and KEG Suite will help you create the documentation and procedures to improve your ITSM whilst conforming to best practice guidance.
Offers ending Friday…
Each toolkit includes a free implementation guide