Fraud risk for thousands of TalkTalk customers following data breach – some have already lost “thousands of pounds”

Phone company TalkTalk has confirmed that leaked customer data is being used by criminals to defraud its customers.

Personal information including the phone numbers, addresses and account details of TalkTalk customers were leaked when a third party suffered a data breach last year. TalkTalk is taking legal action against the supplier.

The breach first came to light in December, when more than 100 customers said they’d received phone calls from India-based scammers, who quoted their personal details. Since then, many more customers have come forward, including Graeme Smith from Co Durham, who told The Guardian that criminals had stolen £3,000 from him.

TalkTalk’s attitude to the breach at the moment seems to be rather HushHush. Although its four million customers have been emailed to warn them to be on the look-out for fraudulent activity, there’s no mention of the breach on the company’s homepage (much to the ire of certain Twitter users, including security expert Graham Cluley).

In a statement quoted by the BBC, TalkTalk said:

“We have become aware that some limited, non-sensitive information about some customers could have been illegally accessed in violation of our security procedures. We are aware of a small, but nonetheless significant, number of customers who have been directly targeted by these criminals and we have been supporting them directly.”

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  1. James Lunnon 3rd March 2015
  2. Peter Harrison 6th March 2015
  3. John Wylde 26th October 2015