Foundations of ITIL V3 is an up-to-date guide that succinctly and comprehensively covers the key aspects of the new ITIL v3 Service Lifecycle.
Those who are familiar with the Version 2 process approach will be delighted to discover that this new edition has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
This book is great for those of you who are looking to discover and understand the key aspects of the ITIL V3 Service Lifecycle and is even a good textbook for those taking the ITIL Foundation exam. Don’t belive us? Read what David Messineo from Computer Associates had to say:
‘… no single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books … in an easy to read and efficient manner. No fuss – no fluff. Without exception it’s the one-book reference to IT Service Management.’
Buy Foundations of ITIL V3 today!
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