Fasthosts outage blamed on DDoS attack and Windows security flaw

Website hosting service Fasthosts suffered a five-hour outage earlier this week as a result of a distributed denial-of-service (DDoS) attack and a security flaw on its Windows 2003 shared web server kit, according to The Register.

There’s no mention of the outage on Fasthosts’ own homepage, nor any statement about service interruptions on its blog, or in its press releases or latest news sections. The company’s Twitter account has also been silent since it tweeted:

The Register did, however, coax a statement from Fasthosts, in which it outlined the extent of its bad morning:

“As a result of a denial-of-service attack, Fasthosts shared hosting customers experienced a loss of DNS performance, and as a result, periods of website downtime.

“In accordance with its procedures, Fasthosts acted swiftly to resolve the root cause, and has now implemented measures to return the majority of its hosting customers back to full performance.

“We apologise for any disruption incurred by our customers this morning as a result of this issue. If any customer has outstanding issues, we ask that they contact our technical support team who will assist them.

“As a result of our routine and extensive security monitoring, Fasthosts today identified a vulnerability specific to part of its Windows 2003 shared web server platform.

“The small affected proportion of our large hosting platform was immediately isolated, and work is being undertaken to investigate and fix the issue as swiftly as possible.

“As a precautionary measure, some shared hosting servers on this specific platform have been taken offline, resulting in a small proportion of our hosting customers experiencing downtime. All efforts are being focused on returning this platform to service.”

The Register reports that Fasthosts apologised “unreservedly for the inconvenience caused to those customers affected today”, and that the company remains “committed to providing the highest possible standards of service”.

Do you know what to do in the face of a DDoS attack? Read our blog post ‘How to deal with a (D)DoS attack – what to do if you are affected‘ to find out.

2 Comments

  1. Rob Watson 21st November 2014
  2. Neil Ford 21st November 2014