While ISO 20000 was originally developed to reflect best-practice guidance contained within the ITIL framework, it equally supports other IT service management frameworks, including COBIT.
Aligning your IT service management system to either ISO 20000 or ITIL, however, can take a lot of hard work, especially if this is the first time you’ve implemented such a framework for you and your team, or if your IT team is large and complex.
From working with a number of IT service teams from around the world (we also work closely with itSMF chapters), we understand how IT service management systems work, what resources are needed and the best route to achieving ISO 20000 certification.
Created by ITIL® and ISO 20000 service management experts Shirley Lacy and Jenny Dugmore, the ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit contains pre-written and fully customisable document templates that will enable your organisation to easily adopt ITIL and/or achieve ISO 20000 certification in no time.
- Accredited by AXELOS
- Completely up to date with the latest versions of ITIL and ISO 20000
- Saves you time and money
- Available for immediate download with 12 months’ support