Effective Knowledge Management in an ITIL Environment

This new publication provides a comprehensive and much-needed source of information on data and information management – ideal in the current climate of information losses.

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
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  • Covers the effective management and dissemination of information from external and internal source in an ITIL environment. Using this will help you improve the capabilities and effectiveness of your organisation.
  • Endorsed by the OGC, the creators of the ITIL methodology. Proving the relevance and authority of the information in this book.
  • Using the methods within this book will lead to great cost savings and improve efficiency.

It examines the effective production, coordination, storage, retrieval, dissemination and management of information from internal and external sources. This is in order to improve the performance of an organisation. Information is an organisation’s most valuable resource (not IT) and its use overall has to be effectively managed.

This title specifically covers:

  • Corporate strategy
  • Knowledge management relationships
  • WKIDM roles
  • WKIDM and IS development
  • Green IT and sustainability.

Order this best practice title to the effective management of wisdom, knowledge, information and data management today >>