IT service management (ITSM) is now easier to implement and improve with the ITSM, ITIL & ISO/IEC 20000 Implementation toolkit. It makes an ITIL implementation and/or ISO/IEC 20000 certification easily achievable, being completely up-to-date with the latest editions of ITIL 2011 and ISO/IEC 20000:2011.
Developed by ITSM experts, this toolkit will help you implement a successful service management system using ITIL® 2011 practices to prepare and ISO/IEC 20000:2011 certification. With pre-written policies, procedures, templates and guidance, this toolkit will save you time and money. A unique support service is also included, along with 12 months of automatic upgrades.
|ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
by Shirley Lacy and Jenny Dugmore
The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification.