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Whether you’re implementing IT Service Management, ITIL® or seeking ISO 20000 certification within your organisation, the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit will provide you with all the documents and template guidance you will need to successfully achieve your goals.

“The ITSM, ITIL & ISO20000 Toolkit is the perfect investment for organisations that want an optimal route to implementing service management best practice, to implementing ITIL and also to achieving ISO/IEC 20000 certification.”

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ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

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ISO/IEC 20000: An introduction to the global standard
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ISO20000 Standard (Both Main Parts)
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Introduction to the ISO/IEC 20000 Series
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