It is widely acknowledged that the retail and hospitality industries experience high staff turnover: frontline roles are often filled by temporary, young or part-time staff, the hours can be long and unsociable and the work can be physically demanding.
Despite the operational challenge of staff turnover, there is still a need to ensure that teams are trained to perform not only their core duties but also to do so safely. This includes handling and managing data in line with legislation.
Educating your staff can be complex to arrange, time consuming and costly. Trained staff might not remain loyal to your business, so it can seem unpalatable to invest heavily in training. However, an effective training programme will help to ensure that your staff understand the importance of being alert and vigilant, avoid falling victim to cyber attacks and understand security procedures. This protects them, you, your business and your customers.
This is where e-learning comes into its own, as it is thorough yet flexible and cost-effective. Benefits of e-learning include:
Flexibility and adaptability
E-learning courses don’t have limits on class sizes – you can train your entire team at any one time, or focus on individual phased sessions, according to your business needs. All employees need is access to a computer and an Internet connection. They can access the course from anywhere in the world, on any day of the week and at any time of day or night. What’s more, e-learning courses are asynchronous, so if a member of your team is off sick or busy in meetings, they won’t miss out on the training.
More results in less time
Learners are alone in front of their screen, so time won’t be wasted on social interactions (greetings, questions, chatting, etc.) and they won’t be slowed down by others, which usually happens in live training. They can also start and stop the training at will.
Consistent teaching and assessment
Each learner receives consistent teaching and documentation, and even the final test is impartially assessed and recorded. As e-learning administrator, you can see at any time who has passed or failed the test, and you can keep track of accomplishments for internal records.
E-learning courses are environmentally friendly. No travel means a smaller carbon footprint is generated, and online assessment means less paperwork.
E-learning course providers usually offer the option to personalise content in terms of branding – and, in some cases, in terms of topics covered – to best match your requirements.
Economic price scaling
E-learning courses are suitable for all organisation sizes. The more licences you purchase, the lower the cost per licence, so you can easily train your whole staff at a convenient price.
So, which course does your team need?
IT Governance has developed six different staff awareness e-learning courses to address issues such as the EU General Data Protection Regulation (GDPR), information security, ISO 27001 compliance requirements, Payment Card Industry Data Security Standard (PCI DSS) compliance and phishing attacks, with a clear, scalable price based on the number of users. There are many more certified online courses to choose from if and when business needs change.