The recent problems with NatWest have affected thousands of customers across the UK, causing banking problems to many. But why did this happen? Bank sources believe that “its problem occurred when some computer software was updated” (Source: BBC).
Ensure no disruption is caused to your business when you implement change by using the ITSM, ITIL & ISO 20000 Implementation Toolkit.
This toolkit makes IT Service Management easier to implement and improve by using ITIL practices to prepare for successful ISO/IEC 20000 certification.