Delhi is the sixth airport in the world to achieve ISO 20000 certification in a bid to eliminate and control IT related threats on its IT service management system.
CEO for Delhi International Airport Limited (DIAL) speaks about the certification:
“This confirms our strength on IT Infrastructure Library (ITIL) processes and procedures. It also establishes DIAL’s robust ITIL system adhering to world’s most respected framework for IT projects, delivery and applications. Our customers’ data, travel information and transactions are more secured all through this structured ISO approach. Thus, eliminating and controlling all IT related threats,”
ISO 20000 is a service management standard that helps IT service providers plan, establish, implement, operate, monitors, review , maintain and improve their systems.
At DIAL especially, they focus their work on ensuring cost effectiveness, availability, zero tolerance and customer satisfation – the main ingredients to running a well-oiled airport!