Changing the IT Leader’s Mindset is reviewed by itSMF USA member, Angelica King:
Have you ever worked on a project where you were asked to help to drive a team or an organization from one reality to a new reality? This might be the implementation of a new IT system. It may be asking IT to work in a new way by adopting IT Service Management. In other cases, IT is changing the interaction with the business. Frequently the business is requiring a new reality from IT.
Reading Changing the IT Leader’s Mindset provides the opportunity for the reader to explore IT transformation. The book is divided into two parts. The first part outlines how organizations are changing. The authors also explore the characteristics of transformational leadership vs. transactional leadership. The premise is that while transactional leaders are effective at sustaining, they are often not able to effectively lead change in an organization. Conversely, transformational leaders have the skills to help to drive sustaining change through the organization and through IT.
In the second part of the book, Chatham and Sutton focus on how our IT leaders can be more effective communicators and leaders of change. This includes concepts of changing the way that we think and talk about work and changing our conversations to be more future-focused. I found particular value in the section on how communication styles vary by individual and changing the way that we communicate can improve the outcomes of our discussions.
This is one of the best ITG Books that I have read. While reading the book, I considered situations that I have faced from new perspectives. I asked myself critical questions regarding my leadership style. Best of all, I shared bits and pieces with my team leading to not only my personal growth, but the growth of my team.