IT Best Practice Archive

The 5 stages of ITIL

If you deliver IT services to customers, you should be familiar with ITIL® (Information Technology Infrastructure Library®). It’s the most widely adopted IT service management (ITSM) framework in the world, detailing practices that enable you to provide IT services that …

Weekly discussion podcast: Critical Information Infrastructure, Part 3

This week’s extract is taken from Toomas Viira’s book Lessons Learned – Critical Information Infrastructure Protection, which is a vital source of information and thought-provoking insights into potential issues within critical information infrastructure (CII). Episode 3 – Critical Infrastructure: “. …