ITIL/ITSM/ISO 20000 Archive
High-quality service is essential in any business, and IT services are no exception. Customers won’t take kindly to downtime, slow performance and delayed requests, so you need to do all you can to keep things running as smoothly as possible. …
I am pleased to announce our complete 2017/18 Public Training Course Schedule, which includes the largest range of cyber security and GRC classroom and Live Online training courses available on the market today. More locations I have to admit that …
Any budding IT professional will know that, much like the basic certifications from the likes of Microsoft and CISCO, that ITIL® Foundation is the must-have entry level qualification for anyone looking to develop a career in IT support or service management. …
ITIL Foundation is the must have entry level qualification for anyone looking to develop a career in IT support and service management. We often hear the cry, ‘The ITIL Foundation exam is easy to pass. Why would I want to …
Whether you’re looking to become a head of configuration management or an ITIL consultant, employers are willing to pay £65,000 and over for those with an ISO 20000 Practitioner qualification. According to latest stats from indeed.co.uk, many top-level service management …
What better way to demonstrate how great your IT services are than through an independent audit against an internationally recognised standard? This is just one of the reasons why more and more organisations are choosing to pursue ISO 20000 certification. The …
Are you responsible for the development and training of the IT service management team in your organisation? As a Service Manager or indeed a Training Manager, you will know of the need to ensure the team have the knowledge and …
IT Governance Publishing’s documentation toolkits contain all the documentation templates required to achieve compliance or certification, as well as supporting guidance, project plans and essential reading. These toolkits are a must for organisations that want to make compliance with management …
Whether you’re looking to train your staff on the Data Protection Act or the PCI DSS, or help people get the ITIL Foundation certificate, classroom training for multiple people can get expensive. But there is an alternative: in-house training. In-house …
ITIL®’s Knowledge Management process is crucial to the performance of all of the other functions and processes within the service lifecycle. Without good knowledge management, the best decisions cannot be made. Doesn’t it seem logical that Knowledge Management should be …
