IT Best Practice Archive

What is ISO 20000?

ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most …

Weekly discussion podcast: Critical Information Infrastructure, Part 5

This week’s extract is taken from Toomas Viira’s book Lessons Learned – Critical Information Infrastructure Protection, which is a vital source of information and thought-provoking insights into potential issues within critical information infrastructure (CII). Episode 5 – Critical Infrastructure: “There …

The 5 stages of ITIL

If you deliver IT services to customers, you should be familiar with ITIL® (Information Technology Infrastructure Library®). It’s the most widely adopted IT service management (ITSM) framework in the world, detailing practices that enable you to provide IT services that …