Book Your Place on the ISO20000 Practitioner Certificate Course

ISO/IEC 20000 (‘ISO20k’) is the international IT Service Management standard that enables IT organisations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice.

Whilst organisations can be externally audited against the requirements of ISO/IEC 20000-1:2005, there is also an accreditation scheme for ISO 20000 training providers and consultants, and accredited qualifications for both auditors and consultants.


ISO20000 Practitioner Certificate Course – 27-29 June 2011

ISO20000 Practitioner Certificate Course This outstanding London training course – delivered by IT Governance’s own expert trainers – prepares the IT practitioner or ISO20000 project manager to implement ISO/IEC 20000 in an organisation. It covers the interpretation and application of the ISO/IEC 20000 Standard. It has a wider scope than the Certificated Auditor training course and is therefore ideal for all IT(SM) consultants who wish to assist organisations prepare for audit/certification to ISO20000.

This course leads to the APMG-accredited ISO 20000 Practitioner Certificate!

Book Today and Save £100!


  • This course comes with the unique IT Governance ‘PASS THE COURSE GUARANTEE’ – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free (although you will still have to pay the repeat exam fee).
  • All delegates receive a free copy of:
  • We make copies of parts 1, 2 & 3 of ISO/IEC 20000 available for use during the course (and you can purchase your own copies directly from us when you’re ready)
  • Comfortable training location, enjoyable meals and refreshments
  • Highly competitive pricing!
  • The exam fee is included in the price – there are no hidden extras.


Book today to guarantee your place – This course sells out fast!