Best-selling ITSM Toolkit Reduced by $100

The ITSM,ITIL and ISO20000 Toolkit has been created by ITSM experts Shirley Lacy and Jenny Dugmore. The pair have combined their extensive ITSM knowledge and experience to create a tool that helps organizations implement and improve their ITSM quickly and cost-effectively.

This best-selling toolkit has been reduced by $100!

Shirley Lacy and Jenny Dugmore have developed a tool that:

  • Understands and assesses where your organisation is in the implementing service management process
  • Provides you with a gap analysis and audit tool to quickly understand and assess a service management capability
  • Saves you time and money by using tried and tested best practices that avoid re-inventing the wheel
  • Speeds implementation up by providing useful hints and tips
  • Develops a high quality service to achieve ISO 20000 certification

Authors of a number of service management publications, Lacy and Dugmore have put all their hard work, tried and tested methods, best practices and insider knowledge into the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit.

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

RRP: $899
Price: $799
Save: $100

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Updated to reflect the latest ITIL® 2011 and ISO 20000-1:2011 requirements, this toolkit provides an optimal route to:

  • Implementing service management best practice
  • Implementing ITIL
  • Achieving ISO/IEC 20000 certification

Learn from the experts and download this toolkit today >>>