The best selling books on ITILv3, by Randy Steinberg, one the leading experts on ITIL, are available for the first time as a complete collection.
Key Features and Benefits:
- All of the information in these books is written from the perspective of an ITSM and ITIL professional, so you can rest assure that all the information in the books is both practical and easy to use.
- The information in the books is in line with the most recent version of ITIL, Version 3. A lot of the information will still be relevant to organisations using Version 2 so no-matter which version of ITIL your organisation is using, these books will help you to succeed.
- This kit contains all of Randy’s books available in one kit, purchase the books with one click whilst saving money!
Randy Steinberg ITIL Book Collection Contains:
About Randy Steinberg:
Randy Steinberg has over 25 years of extensive hands-on IT service management and operations experience gained from many clients around the world. He is the co-author of an ITSM methodology and operational framework formerly used by Andersen Consulting (now Accenture) worldwide. He was an early ITIL champion while at IBM and served a stint as Global Head of Service Management for Reuters, a worldwide major media company.
Topics covered include ITIL implementation, metrics, architecture and services. Plus much, much more.