Beat the rush and pre-order your copies of the ITIL 2011 update today!

ITIL Countdown – 17 days to go!
Yes, the countdown begins until the ITIL 2011 updates are released on 29th July. To ensure immediate dispatch upon release:
Pre-order your copy now!

With just under a month to go (22 days in fact), the OGC will be releasing the eagerly anticipated ITIL® 2011 update. Beat the rush and pre-order your copies now!

Hard copies of ITIL 2011 will be published on Friday 29th July. After taking into account users’ feedback and suggestions for improvement, the updated publications will be easier to read and understand. The 2011 updated titles are designed to resolve any errors or inconsistencies in the content, and improve the publications by addressing certain issues (such as in the Change Control Log).

Beat the rush and pre-order your copies now! Buy today for immediate dispatch upon release!


 

ITIL Lifecycle Publication Suite (Updated 2011 Softcover Version)

ITIL Lifecycle Publication Suite (Updated 2011 Softcover Version) This volume includes guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider. Process flows have been updated or added for all processes and key principles have been clarified.

Pre-order today!


 

ITIL: Service Strategy (Updated 2011 Softcover Version)

ITIL: Service Strategy (Updated 2011 Softcover Version) This book contains the biggest wholesale change in the methodology. It is designed to ensure that the books relate more clearly to one another, anomalies are corrected and that the content is conveyed in a clear and concise manner.

Pre-order today!


 

ITIL Service Design (Updated 2011 Softcover Version)

ITIL Service Design (Updated 2011 Softcover Version) This book guides organisations on how to develop design capabilities for service management. The concepts and principles have been clarified, including the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.

Pre-order today!


 

ITIL Service Transition (Updated 2011 Softcover Version)

ITIL Service Transition (Updated 2011 Softcover Version) Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into operations. The structure, content and relationships of the configuration management system (CMS) have been clarified to help the reader to understand the key concepts.

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ITIL Service Operation (Updated 2011 Softcover Version)

ITIL Service Operation (Updated 2011 Softcover Version) This suite contains the five updated core ITIL publications. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. This suite includes the updated Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement titles.

Pre-order today!


 

ITIL Continual Service Improvement (Updated 2011 Softcover Version)

ITIL Continual Service Improvement (Updated 2011 Softcover Version) This publication provides practical guidance in evaluating and improving the quality of services, overall maturity of the ITSM service lifecycle and its underlying processes. The seven-step improvement process has been clarified with the CSI model being renamed.

Pre-order today!

Beat the rush and pre-order your copies of the ITIL 2011 update! Buy today for immediate dispatch upon release!