Not a day seems to go by without there being an article or blog published on the subject of Agile and its use in delivering IT services. DevOps is one approach rooted in Agile that seems to be gaining quite a lot of attention.
But is Agile really the way forward?
The answer to this is that for some, yes, Agile will be the way forward. For others, the way forward will be to use ITIL, ISO20000, COBIT® 5 or even a mixture of different approaches, leveraging the bits of each framework that work for them – whatever is pragmatic.
It is undeniable that the flexibility and integration that Agile offers over other approaches will be a draw for some, although it isn’t going to usurp ITIL’s place as the leading service management framework overnight.
But, given time, who knows?