All organisations are dependent upon IT Service Management. The key is maximising its effectiveness and delivering a service that meets the businesses requirements. In challenging economic conditions the pressure on ITSM to deliver is higher than ever.
Help is at hand…
The ITSM, ITIL, ISO20000 Implementation toolkit will help you implement and improve ITSM in your organisation. Fully accredited by APMG – the authors of ITIL and PRINCE2 – it has been designed to help you deliver quality services through the use of ITIL and ISO20000 requirements.
|ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit
This documentation toolkit contains all the documents, templates, procedures and guidance you need to improve your ITSM whilst also helping you towards ISO20000 certification.
With the Olympics set to cause many business disruption through travel issues, staff absence, supply chain interference and security concerns, you need to ensure you have proportional plans in place. The Olympics Policies & Checklist will ensure you are ready, whatever the eventuality.