Written by acclaimed author Ian Clayton, this guide organises, distils and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organisations.
The guide provides a singular, coherent and consistent approach to the development of a service management system. Ian has collected the experiences of organisations, service managers, and service professionals into one document, USMBOK Guide.
|A Guide to the Universal Service Management Body of Knowledge (USMBOK)
by Ian Clayton
This guide is ideal for students, practitioners, managers, instructors and those seeking professional qualifications. Whether establishing a service management system for the first time, or revisiting, enhancing or upgrading an existing strategy, this is the guide you need!